Great Place! Never met a JEEP (Rubicon!) I didn't like!! 😉
I had the chance to use the service department twice in the past month. On both visits I worked with Tyler Morrison. Tyler was excellent. He is knowledgeable, customer friendly, professional and credible. On the second visit I also interacted with Mark who I think was a senior mechanic. Mark was very professional and credible. I was comfortable relying on their diagnosis of my vehicle's issues. I highly recommend the Cross Jeep Dealership for servicing your vehicle.
Just bought a new wrangler..wanted to tell you how great it was to work with Loran Basket..my husband is a very picky person he was very patient and he found us what we wanted...GREAT JOB!!!!
My husband and I were looking for a used Jeep Grand Cherokee and came across one on the Internet that brought us from Cincinnati to Lousiville. From the first call to Cross Jeep talking with Tim to the very end we were 100% happy with the customer service we recieved.
I have made many car purchases and traded in over the years. Cross is only dealership that I have made back TO back TO back purchases from. The main reason has been the service provide by Austin Luckett. He has never pressured me or my wife into a purchase and has offered alternatives and suggestion based on what it is we are looking for in a vehicle. Austin has bent over backwards to find the right vehicle for us and has always been honest (which is not typical in my experiences of car buying previously). If you are looking for a Jeep or a used vehicle, I would highly recommend checking in with Austin at Cross Motors.
Happy with my experience with Cross Jeep as a whole on my Jeep purchase, Shawn Lopes was my sales guy and Matt Ward handled the financing. Both did a great job and met my expectations! Wouldn't hesitate to go back in the future.
Angelica Ortega was great!! She handled the whole transaction on my 2014 Grand Caravan. Best car buying experience ever. My husband is on oxygen and she made she we had very little wait time.
Can't say enough about this dealership..Austin Luckett and him squad at cross were great and very polite..they went the extra mile..they were so nice we bought 2 jeeps in 2 days...these people go the extra mile..highly recommended!!!
My Wife and I had a great experience this past Saturday at Cross. We came to meet with Tim, but since he was currently assisting another customer, he had Austin assist us. We ended up getting to work with both, but they provided a great experience. We test drove both a Rubicon and a Summit and Austin proved very knowledgeable about both vehicles. We actually had fun and we were able to drive the Rubicon over the off road course they have and that was a blast! We ended up purchasing the Summit and left as happy customers. The only negative was the long wait to see the Finance Manager and finish paperwork with him, but that wasn't a fault to anyone there, it was just a nice day out and they were very busy, but Austin and Tim had great teamwork and were always there checking on us and keeping us up to date on our wait. As busy as they were, once we were able to see the Finance Manager, Todd, he also did a great job with his service and worked to get us through as quickly as he could. Based off our experience, we will return when it comes time to purchase another vehicle. Neither salesman were pushy or aggressive, they just answered all questions and worked to make sure they could meet your request. Thanks for the great experience Cross team!